Table of contents
Bilski
counselor
workshop
Avoid workshop annoyance
Avoid workshop annoyance
The right tone, the right approach
Why a workshop means stress for many motorcyclists and how it can be successfully avoided – often and preferably beforehand.
07/06/2009
Many bikers fear workshop visits as much as the income tax return: the less technical know-how you bring with you, the more you depend on the specialist workshop. Increasingly complex motorcycle technology (ABS, engine management, immobilizer, etc.) also ensures that laypeople don’t have much leeway to screw things up themselves. Even after the end of the warranty period (minimum 24 months for new machines), for which compliance with the service intervals is essential, many bikes continue to see the authorized workshop from the inside on a regular basis. And if it’s just for tensioning the chain. Andy Seiler, press spokesman for Kawasaki Germany, confirms that more and more motorcyclists are more and more likely to have supposedly simple service work done instead of using tools themselves. In order to keep the relationship between customer and workshop right, it is important to observe a few basic rules when dealing with each other: Seiler: “Although the workshops in the motorcycle trade are more approachable than the car dealers, the procedure is basically the same. It’s like going to the dentist: call, make an appointment. ”But even then there can be nasty surprises. Because waiting times of two to four weeks are possible and common at the start of the season – spring jams. It is best to have standard work done in autumn or winter, because it’s sometimes cheaper.
Kawasaki man Seiler: “If a customer asks for an inspection on April 2nd and wants to pick up the finished motorcycle the next day, most dealers will certainly have to pass.” All the more so after the declining sales of new motorcycles in the last few years Years have led to “a number of dealers being forced to save workshop personnel,” that is, to dismiss them, adds Ernst Brehm, Federal Guild Master for the two-wheel mechanic trade from Robdorf, Hesse. Little staff, tight deadlines, inexperienced customers, long waiting times – this can lead to conflicts. Brehm, himself a long-time Sachs dealer and operator of a non-contracted Triumph motorcycle workshop, is familiar with the problem: “We would like customers to realize that even in a motorcycle workshop, only people work and that, even in the event of problems, one can calm down with one another speaks. “But if nothing helps, a customer feels cheated or the workshop has messed up and a mutual agreement is no longer possible, the guild’s arbitration board remains – even before going to the lawyer as a last resort. She can mediate in disputes. Since the two-wheeler guild does not operate its own arbitration boards, those of the motor vehicle trade guild also take on disputes from the motorcycle sector.
Checkpoints
- When submitting Have vehicle papers ready and ask for “direct acceptance”. Then the foreman goes through with the customer directly on the motorcycle what should be done.
- No flat-rate orders Issue such as “TuV-ready.” If the exact problem is not known, e.g. if the motorcycle does not start for unknown reasons, initially only commission troubleshooting and subsequent consultation or (in writing on the work order) agree on the upper limit of the repair costs. This saves unpleasant surprises when you pick up the machine. Always leave your mobile phone number for consultation!
- Always formulate workshop orders specifically (e.g. “Adjust valve clearance,” “Replace chain, pinion and sprocket”) and put it in writing, ask for a copy to be given to the customer. This saves later discussions about whether any work that may have been carried out was actually commissioned or not.
- Keep old parts and have it shown when you pick it up. The old parts are also the property of the motorcycle owner. Unless otherwise agreed, most workshops will dispose of them immediately. Experts can tell from their condition whether an exchange was really necessary.
- Check the invoice immediately upon receipt. Have the workshop foreman explain unclear items (ideally directly at the machine that is ready for collection).
- Repair defects must be claimed immediately. There is also a guarantee of at least twelve months for repairs.
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